Below, you will find the general terms and conditions for when you make a purchase with Tax Helper. We encourage you to read them carefully before making a purchase.
Who is behind Tax Helper
Tax Helper ApS Applebys Plads 7 C/o Copenhagen Fintech Lab 1411 København K CVR-nr. 41168455 Web: www.taxhelper.dk E-mail: firstname.lastname@example.org
These terms and conditions ("the Terms") apply to all products sold on www.taxhelper.dk and sub-domains thereof ("the Website") by Tax Helper ApS ("the Company"), which users thereof ("Users" or "Customers") may purchase. These conditions apply to private as well as business customers.
The products ("Product") sold on the Website are dependent on the User's input and decisions. As such, the Company is not responsible for any potential mistakes made in the User's input or decisions. However, the User may contact the Company at email@example.com to correct a typing error if such amendment is still possible. There may be a processing period of up to 14 days.
3. Pricing and payment
All prices displayed on the Website are in Danish kroner (DKK) and include VAT for Products for private customers, while Products for business customers are exclusive of VAT. The User accepts that the Company may withdraw money from the User's available payment methods in accordance with the price of the Product. The price of the deduction Product is 20% of the tax savings, the user achieves. The savings can either be paid out or offset against taxes due or other public debt. The price of other parts of the Product will be explicitly stated for the User to accept, before the service is delivered.
The Website takes payment from Dankort, Visa, Mastercard and other common payment cards. The Company pays the fee charged by the payment redeemer (those who mediate payment by credit card). The User pays any other potential fees that their card issuer may additionally charge.
If the User is included in the Company's invoicing scheme for business customers, the Users will be invoiced per year. The payment deadline will be 14 days net. In the event of late or non-payment, the Company reserves the right to impose interest or reminder fees in accordance with the Interest Act and otherwise pursue its claim.
Once the Customer has successfully completed a payment and agreed to the Company reporting the Customer's tax deductions, the Customer must give the Company access to their TastSelv on Skat.dk. Only then will the Company be able to complete the reporting to Skat on the Customer's behalf. The Company strives to report within 14 days. In any case, the Company guarantees that the User's deductions will always be reported as along as the Customer has successfully completed payment and given access to TastSelf no later than 14 days before Skat's deadline for changes to the tax return in question.
If the Customer chooses to report their deductions themselves, the service is considered delivered once the Customer has made the decision to report on their own and thus gain access to headings and deduction amounts.
If the Customer already has amounts stated in the boxes/ fields on TastSelv, the Company will replace these with the new amounts from the Website. There will be no price reduction in the event of there already being amounts stated in TastSelv.
The Company is responsible for the explanation of the Products and their calculations, but can in no instance be held responsible for the use of the Website's Products, including but not limited to inccorect use of the Website's Products. The Company is thus not responsible for any direct, indirect or derivative losses that the Customer may suffer as a result of incorrect use of the Products. There may also be deductions to which the User is entitled, that are not available on the Website, in which case the Company is not responsible for these deductions.
The contents of the Website, correspondence or other contact shared with the Company does not constitute legal or tax advice of any kind.
The Company is not responsible for any reference, link or referral to third party websites that may be found on the Website.
6. Complaints and deficiencies
All Users are entitled to receive a full refund within 14 days of their purchase. You can make use of the satisfaction guarantee by contacting Tax Helper at firstname.lastname@example.org. However, the satisfaction guarantee is void if the ordered Product has already been delivered as outlined in section 4 above. In such cases, the service has been provided, after which the User cannot make use of the satisfaction guarantee
7. Quality assurance
The Company's employees, who devise the individual Products, have degrees in Economics and work in Finance. In addition thereto, all of the tax-related aspects of the Website have been reviewed by an audit firm to ensure the quality and accuracy of the Website.
8. Processing of personal data
The Company reserves the right to make printing as well as pricing errors.
The Company cannot be held responsible for the Website being down nor for the User failing to gain access to the Website, breakdowns in power supply or internet access, vandalism conducted against the system (both physically as well as computer viruses and hacking) or other conditions and circumstances outside of the Company's control.
10. Information to the customer about insurance matters
The Company has liability insurance, which means that any potential liability that may arise as a result of errors or deficiencies in the Company's Products may be covered by TopDanmark for an amount up to 1,000,000 DKK per damage or per year, however, cf. the Conditions' section 5 regarding responsibility.
11. Information on redress options
A complaint regarding a product or a service purchased from the Company can be submitted to Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby. You can submit a complaint to the Center for Complaint Resolution at www.forbrug.dk.
The EU Commision's online complain portal can also be used to submit a complaint. This is particularly relevant if you are a customer residing in another EU-country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, the Customer must include the Company's email adress: email@example.com.
12. Law and jurisdiction
Any dispute arising from the User's purchase of any of the Products or subsequent disputes, including the scope or validity of these terms and conditions, is subject to Danish law and must be brought before Copenhagen City Court.
If the Customer has any question, the Customer is always welcome to contact us at firstname.lastname@example.org.
These terms and conditions were last updated on 31st May 2021.