A personal data is any type of information that can be directly or indirectly attributed to a specific person. For example, name, address, e-mail, CPR number. Processing of a personal data is all forms of handling of personal data, including collection, registration, systematic and deletion.
TaxHelper may collect personal information from Users in a variety of ways, including but not limited to when Users use our deduction product, complete a purchase, pay for a product, or other activities on the Site. Users may be asked for name, email address, tax information, and credit card information as needed. However, Users may visit the Website anonymously, and thereby choose not to share their personal information, but this may prevent them from using some of the Website's services and features.
TaxHelper is the data controller of your personal data
TaxHelper is the data controller for the personal data that we process about you. TaxHelper is therefore responsible for ensuring that your personal data is processed in accordance with applicable laws and regulations, even if data processors are used. It is TaxHelper you must contact if you want insight into your personal data or wish to have your personal data corrected.
We may collect non-personal information about Users as soon as they visit the Website. Non-personal information may include browser name, computer type and technical information about the User's connection to the Website, such as operating system, internet service provider and other similar information.
Web browser cookies
The website uses "cookies" to improve the Users' experience. The user's web browser stores cookies on his hard drive for registration purposes and sometimes to track information about them. Users can choose to ask their browser to reject cookies or alert you when cookies are sent. However, the User should be aware that they max experienced reduced functionality on certain parts of the Website.
How we use stored information
We may collect and use Users' personal information for the following purposes:
To make the user experience more personal We may use the information collected to understand how our Users use the services and resources offered on the Website.
To optimize your deductions We can use personal information to report and optimize your tax deductions calculated on the Website.
To complete payments and delivery We may use the personal information provided by the User when completing an order solely to fulfill this order. We do not share this information with anyone else unless it is strictly necessary to complete the order (such as through a payment service).
For sending emails We may use the User's email address to answer any questions or other enquiries from the User should there be any.
To comply with current legislation We may use the User's information to ensure that we comply with the legislation in force at any time, such as the Anti-Money Laundering Act. Therefore, the User's full name can be collected from the Danish Tax Agency (Skattestyrelsen) to ensure that we according to the Money Laundering Act knows who the service is provided to.
Personal data provided to TaxHelper can be processed from external data processors where data processing agreements have been concluded.
Firebase Usage: Firebase is used for hosting servers as well as authorizing login etc. Data processing: https://firebase.google.com/terms/data-processing-terms
Google Analytics Usage: Google Analytics is used to gather information to help improve our service and platform Data processing: https://privacy.google.com/businesses/processorterms/
Stripe Usage: Stripe is used to receive payments and process refunds Data processing: https://stripe.com/us/privacy
The Danish Tax Authority (Skattestyrelsen) Usage: Skattestyrelsen is used to report the User's tax information, and to live up to existing laws and regulation, e.g. the Money Laundering Act Data processing: https://www.skat.dk/skat.aspx?oid=1325
Hotjar Usage: Hotjar is used to gather information to improve our service and platform Data processing: https://www.hotjar.com/legal/policies/privacy/
Facebook Pixel Usage: Facebook's Pixel is used to gather information to improve our service and platform Data processing: https://www.facebook.com/policy.php
TikTok Pixel Usage: TikTok's Pixel is used to gather information to improve our service and platform Data processing: https://www.tiktok.com/legal/privacy-policy-eea
ActiveCampaign Usage: ActiveCampaign is used for sending newsletter and communicating with the User Data processing: https://activecampaign.com/legal/gdpr-updates/gdpr-overview
How we protect your information
We have put in place the appropriate processes for the collection, storage and processing of data to protect you against unauthorized access, alteration, disclosure or destruction of your personal information, payment information and data stored on the Website. Sensitive and private data exchange between the Website and its Users takes place through a secure socket layer (SSL) communication channel.
Processing of personal data in our newsletter
If you have signed up for the newsletter, you have consented to being contacted by us via e-mail with newsletters and offers. We store your email address and the details of your purchases in our system until it is no longer relevant. In other words, until you make us aware that you no longer wish to receive emails from us.
You can always withdraw your consent. You can do this either by using the link at the bottom of our emails or by contacting us at firstname.lastname@example.org and stating that you no longer wish to receive our newsletters and offers.
Sharing your personal information
We do not sell nor rent Users' personal information to others. We may share generic aggregated information that is not connected to any personal information related to visitors and Users with our business partners, affiliates and advertisers for purposes, as well as other sharing as described above.
Transfer to third countries
In some cases, we may transfer your data to our IT service providers in countries outside the EU/EEA. Any transfer of your data to a third country will take place in accordance with the applicable rules of GDPR Chapter V.
Storage and deletion of data
Data is stored for as long as it serves its original purpose or is legally required, but never more than a maximum of 5 years after the end of the customer relationship, if it is a legal requirement (e.g. for the Company's own financial reporting or for the Money Laundering Act) When the User deletes their account, all data that the Company is not obliged to keep is deleted. For example, the Company is obliged to keep the data underlying reporting activities to the Danish Tax Agency, whereas data that has not been reported is automatically deleted.
Third party websites
Users may find links to other websites belonging to third parties on the Website. We do not control the content or links that appear on these pages and are not responsible for the policies put in place by websites that link to or are linked from the Website. In addition thereto, these websites or services, including their content and links, may change regularly. These websites and services may have their own privacy and service policies. Using the search tool and other interactions with other websites, including websites sharing links to the Website, are subject to that particular website's own terms and policies.
The right of access You have the right to gain insight into the information TaxHelper processes about you. This means that you have the right to confirm that information about you is being processed as well as a number of other information, such as the period of time information is stored.
The right to rectification
You have the right to have information about you rectified.
The right to erasure
In some circumstances, you have the right to have your information deleted. These are circumstances in which the legal consideration does not outweigh the deletion of your information.
You can read more about your rights on the Danish Data Protection Agency's website www.datatilsynet.dk.
If you wish to exercise your rights, please contact TaxHelper on email@example.com
Your acceptance of these terms
By using the Website, you agree to this policy and the terms of service. If you do not accept this policy, please do not use the Website. The continued use of this Website following changes to this policy will be considered acceptance of such changes.
Who can I complain to?
If you wish to complain about the Company's processing of your personal data, the complaint must be filed with the Danish Data Protection Agency, which can be contacted in the following ways: