Terms and conditions

Terms of the agreement

Below you can find the terms of agreement for using TaxHelper. We encourage you to read them carefully before making a purchase.

Who is behind TaxHelper

Tax Helper ApS
Applebys Plads 7
C/o Copenhagen Fintech Lab
1411 København K
CVR-nr. 41168455
Web: www.taxhelper.dk
E-mail: ab@taxhelper.dk

1. Application

This agreement contains the following terms and conditions (hereinafter referred to as the "Terms") applicable to all products sold on www.taxhelper.dk and sub-domains of tax (hereinafter collectively referred to as the "Website") by Tax Helper ApS (hereinafter referred to as the "Company") that users thereof (hereinafter referred to as "Users" or "Customers") may purchase.

2. Products

The products ("Product") sold on the Website are dependent on the User's input and decisions. As such, the Company is not responsible for any potential mistakes made in the User's input or decisions. However, the User may contact the Company on ab@taxhelper.dk to have an error entry changed, if correction is still possible.

3. Pricing and payment

All prices on the Website are in Danish kroner (DKK) and include VAT. The Customer agrees that the Company may deduct funds from the Customer's available payment methods in accordance with the price of the Product.

The price for the tax deduction Product is based on an hourly rate of DKK 2.500 including VAT, where the total price is calculated according to the time spent. However, the Company will not charge for time spent that exceeds 30% of the tax savings that a Customer obtains through the platform in the best interests of the Customer.

For larger and more complex cases, the Company reserves the right to charge an additional payment of up to DKK 5.000. The surcharge is due to the fact that the Company in these types of cases has a greater resource consumption due to, among other things, more thorough control of the deductions, increased communication with the Danish Tax Agency and stricter requirements in connection with compliance with other legislation, such as the Money Laundering Act. Regardless of the size and complexity of the case, the Company will never charge a total payment that exceeds 30% of the tax savings that a Customer obtains through the platform in the best interests of the Customer.

The tax savings can either be paid by the Danish Tax Agency or offset against tax due or other public debt.

The price for other parts of the Product will appear explicitly to the Customer's acceptance before the service is provided.

The Website takes payment from Dankort, Visa, Mastercard and other common payment cards. The Company pays the fee charged by the payment redeemer (those who mediate payment by credit card). The customer will pay any other fees that his own card issuer may charge.

4. Delivery

Once the Customer has completed the platform and set up a payment card, the Customer must give the Company access to its TastSelv on skat.dk. Only then can the Company make the reporting to the Danish Tax Agency for the Customer. The Company strives to report within 5 working days, but the Company guarantees that the Customer will always have the deductions reported if the Customer has given access to Tastselv no later than 7 days before the Danish Tax Agency's deadline for change in the relevant annual statement.

If the Customer already has amounts in the boxes/fields on TastSelv, the Company will overwrite these with the new amount from the Website.

5. Responsibility

The Company is responsible for the Products' explanations and calculations, but in no case can it be held responsible for the use of the Website's Products, including but not limited to the Website's Products not being used correctly by the Customer, e.g. by entering incorrect information. The Company is thus not responsible for any direct, indirect or derivative losses that the Customer may suffer as a result of incorrect use of the Products. In addition, the Company is not liable for any indirect loss, including consequential loss, loss of profits, contractual penalties or loss of data that the Customer may suffer as a result of the use of one or more Product(s).

The Company is not responsible for any reference, link or other reference to any third party website that may be found on the Website, and any access or use of third party websites is at the Customer's own risk.

6. Complaints and deficiencies

All Users are entitled to receive a full refund within 14 days of their purchase. You can make use of the complaint by contacting TaxHelper on ab@taxhelper.dk.

However, the complaint will lapse if the ordered Product has already been delivered as described in section 4 above. In such cases, the service has been provided, after which the User cannot make use of the complaint.

7. Quality assurance

The company's employees who conceive the individual Products have a degree in finance as well as work experience with finance. In addition thereto, all of the tax-related aspects of the Website have been reviewed by an audit firm to ensure the quality and accuracy of the Website.

8. Processing of personal data

The Company's regulations for processing personal data are set out in the Company's Privacy Policy. This can be found here.

9. Changes

The Company reserves the right to make printing as well as pricing errors. In addition, the Company reserves the right to make changes to these Terms and Conditions, for example as a result of changes in legislation.

The Company cannot be held responsible for the Website being down nor for the User failing to gain access to the Website, breakdowns in power supply or internet access, vandalism conducted against the system (both physically as well as computer viruses and hacking) or other conditions and circumstances outside of the Company's control.

10. Information to the customer about insurance matters

In accordance with the Ordinance on Good Practice for Legal Advice, the Company's insurance terms are listed on a separate page.

The company has taken out liability insurance with TopDanmark Forsikring A/S, Borupvang 4, 2750 Ballerup.

The Company is insured against liability, which basically means that any liability that may arise as a result of errors or omissions in the Company's Products is covered by TopDanmark Forsikring A/S. The total sum insured amounts to a maximum of DKK 10.000.000 per year and the Company's deductible amounts to DKK 6.083 per damage, see, however, clause 5 of the Terms and Conditions on liability.

11. Referral program

A User may choose to participate in the Company's referral program, where the User refers another person (hereinafter 'the Referral') to use the Product whereby the User obtains a cash reward (hereinafter 'the Reward') and the Referral receives a discount on the Product. The following conditions apply to the referral program.

11.1 The Reward is 100 kr. paid to the User pr. successful referral (see paragraph 11.3). The Referral will also receive a 10% discount on their first purchase of the Product. If the Referral buys the Product a later time as well, then a discount will not be obtained on this purchase and the User will not receive additional Rewards on the same Referral. However, there is no maximum on the number of different Referrals a user can get a Reward for.

11.2 It is not a requirement that the User has purchased the Product himself/herself. As long as the User has an account with the Company, it is possible to participate in the program.

11.3 The Referral must be a new customer at the Company and the Referral must obtain a tax saving in order for the User to receive the Reward. The Referral must also not have previously been a customer of the Company.

11.4 Payment of the Reward takes place monthly and requires that the User has provided his/her bank information and CPR number to the Company. The Company is not responsible for incorrect payments caused by incorrect bank information.

11.5 The Reward is taxable for the User and the Company is responsible for reporting to SKAT as b-income for the User.

11.6 The User will be notified via email when the Referral (1) creates an account and (2) receives a tax saving. The User will not be notified if the Referral does not receive a tax saving.

11.7 The Referral agrees that it will be shared with the User when the Referral (1) creates an account and (2) receives a tax saving. No personal information is shared such as name, email, specific tax savings etc.

11.8 The User must make it clear when referring another person that it is a personal recommendation and that the User does not represent or is employed at the Company.

11.9 If the Company suspects that the referral program is being abused, Rewards may be withheld and potentially canceled. If the User does not follow the terms throughout this clause 11, then the Company may also withhold and potentially cancel any Reward.

11.10 The Company may at any time suspend or terminate the Referral Program for any reason.

12. Information on redress options

A complaint regarding a product or a service purchased from the Company can be submitted to Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby. You can submit a complaint to the Center for Complaint Resolution at www.forbrug.dk.

The EU Commision's online complain portal can also be used to submit a complaint. This is particularly relevant if you are a customer residing in another EU-country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, the Customer must include the Company's email adress: ab@taxhelper.dk.

13. Law and jurisdiction

Any dispute arising from the User's purchase of any of the Products or subsequent disputes, including the scope or validity of these terms and conditions, is subject to Danish law and must be brought before Copenhagen City Court.

If the Customer has any question, the Customer is always welcome to contact us at ab@taxhelper.dk.
These conditions were last updated on June 25th, 2022