Terms and conditions

Terms and conditions

Below, you will find the general terms and conditions for when you make a purchase with Tax Helper. We encourage you to read them carefully before making a purchase.

Who is behind Tax Helper

Tax Helper ApS
Applebys Plads 7
C/o Copenhagen Fintech Lab
1411 København K
CVR-nr. 41168455
Web: www.taxhelper.dk
E-mail: ab@taxhelper.dk

1. Application

These terms and conditions ("the Terms") apply to all products sold on www.taxhelper.dk and sub-domains thereof ("the Website") by Tax Helper ApS ("the Company"), which users thereof ("Users" or "Customers") may purchase. These conditions apply to private as well as business customers.

2. Products

The products ("Product") sold on the Website are dependent on the User's input and decisions. As such, the Company is not responsible for any potential mistakes made in the User's input or decisions. However, the User may contact the Company at ab@taxhelper.dk to correct a typing error if such amendment is still possible. There may be a processing period of up to 14 days.

3. Pricing and payment

All prices displayed on the Website are in Danish kroner (DKK) and include VAT for Products for private customers, while Products for business customers are exclusive of VAT. The User accepts that the Company may withdraw money from the User's available payment methods in accordance with the price of the Product.
The price of the deduction Product is 20% of the tax savings, the user achieves. The savings can either be paid out or offset against taxes due or other public debt.
The price of other parts of the Product will be explicitly stated for the User to accept, before the service is delivered.

The Website takes payment from Dankort, Visa, Mastercard and other common payment cards. The Company pays the fee charged by the payment redeemer (those who mediate payment by credit card). The User pays any other potential fees that their card issuer may additionally charge.

If the User is included in the Company's invoicing scheme for business customers, the Users will be invoiced per year. The payment deadline will be 14 days net. In the event of late or non-payment, the Company reserves the right to impose interest or reminder fees in accordance with the Interest Act and otherwise pursue its claim.

4. Delivery

Once the Customer has successfully completed a payment and agreed to the Company reporting the Customer's tax deductions, the Customer must give the Company access to their TastSelv on Skat.dk. Only then will the Company be able to complete the reporting to Skat on the Customer's behalf. The Company strives to report within 14 days. In any case, the Company guarantees that the User's deductions will always be reported as along as the Customer has successfully completed payment and given access to TastSelf no later than 14 days before Skat's deadline for changes to the tax return in question. If the Customer chooses to report their deductions themselves, the service is considered delivered once the Customer has made the decision to report on their own and thus gain access to headings and deduction amounts.

If the Customer already has amounts stated in the boxes/ fields on TastSelv, the Company will replace these with the new amounts from the Website. There will be no price reduction in the event of there already being amounts stated in TastSelv.

5. Responsibility

The Company is responsible for the explanation of the Products and their calculations, but can in no instance be held responsible for the use of the Website's Products, including but not limited to inccorect use of the Website's Products. The Company is thus not responsible for any direct, indirect or derivative losses that the Customer may suffer as a result of incorrect use of the Products. There may also be deductions to which the User is entitled, that are not available on the Website, in which case the Company is not responsible for these deductions.

The contents of the Website, correspondence or other contact shared with the Company does not constitute legal or tax advice of any kind.

The Company is not responsible for any reference, link or referral to third party websites that may be found on the Website.

6. Complaints and deficiencies

All Users are entitled to receive a full refund within 14 days of their purchase. You can make use of the satisfaction guarantee by contacting Tax Helper at ab@taxhelper.dk.
However, the satisfaction guarantee is void if the ordered Product has already been delivered as outlined in section 4 above. In such cases, the service has been provided, after which the User cannot make use of the satisfaction guarantee

7. Quality assurance

The Company's employees, who devise the individual Products, have degrees in Economics and work in Finance.
In addition thereto, all of the tax-related aspects of the Website have been reviewed by an audit firm to ensure the quality and accuracy of the Website.

8. Processing of personal data

The Company's regulations for processing personal data are set out in the Company's Privacy Policy. This can be found here.

9. Changes

The Company reserves the right to make printing as well as pricing errors.

The Company cannot be held responsible for the Website being down nor for the User failing to gain access to the Website, breakdowns in power supply or internet access, vandalism conducted against the system (both physically as well as computer viruses and hacking) or other conditions and circumstances outside of the Company's control.

10. Information to the customer about insurance matters

The Company has liability insurance, which means that any potential liability that may arise as a result of errors or deficiencies in the Company's Products may be covered by TopDanmark for an amount up to 1,000,000 DKK per damage or per year, however, cf. the Conditions' section 5 regarding responsibility.

11. Referral program

A User may choose to participate in the Company's referral program, where the User refers another person (hereinafter 'the Referral') to use the Product whereby the User obtains a cash reward (hereinafter 'the Reward') and the Referral receives a discount on the Product. The following conditions apply to the referral program.

11.1 The Reward is 100 kr. paid to the User pr. successful referral (see paragraph 11.3). The Referral will also receive a 10% discount on their first purchase of the Product. If the Referral buys the Product a later time as well, then a discount will not be obtained on this purchase and the User will not receive additional Rewards on the same Referral. However, there is no maximum on the number of different Referrals a user can get a Reward for.

11.2 It is not a requirement that the User has purchased the Product himself/herself. As long as the User has an account with the Company, it is possible to participate in the program.

11.3 The Referral must be a new customer at the Company and the Referral must obtain a tax saving in order for the User to receive the Reward. The Referral must also not have previously been a customer of the Company.

11.4 Payment of the Reward takes place monthly and requires that the User has provided his/her bank information and CPR number to the Company. The Company is not responsible for incorrect payments caused by incorrect bank information.

11.5 The Reward is taxable for the User and the Company is responsible for reporting to SKAT as b-income for the User.

11.6 The User will be notified via email when the Referral (1) creates an account and (2) receives a tax saving. The User will not be notified if the Referral does not receive a tax saving.

11.7 The Referral agrees that it will be shared with the User when the Referral (1) creates an account and (2) receives a tax saving. No personal information is shared such as name, email, specific tax savings etc.

11.8 The User must make it clear when referring another person that it is a personal recommendation and that the User does not represent or is employed at the Company.

11.9 If the Company suspects that the referral program is being abused, Rewards may be withheld and potentially canceled. If the User does not follow the terms throughout this clause 11, then the Company may also withhold and potentially cancel any Reward.

11.10 The Company may at any time suspend or terminate the Referral Program for any reason.

12. Information on redress options

A complaint regarding a product or a service purchased from the Company can be submitted to Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby. You can submit a complaint to the Center for Complaint Resolution at www.forbrug.dk.

The EU Commision's online complain portal can also be used to submit a complaint. This is particularly relevant if you are a customer residing in another EU-country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, the Customer must include the Company's email adress: ab@taxhelper.dk.

13. Law and jurisdiction

Any dispute arising from the User's purchase of any of the Products or subsequent disputes, including the scope or validity of these terms and conditions, is subject to Danish law and must be brought before Copenhagen City Court.

If the Customer has any question, the Customer is always welcome to contact us at ab@taxhelper.dk.
These terms and conditions were last updated on 17th September 2021.